AAgame ABOUT FAQ
Deposit
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDT—processed in 3-5 minutes for secure transactions.
Are there deposit bonuses? Yes, 37% up to ₹5,777 on first deposit + ₹21 welcome. Activate in "Bonuses" after funding.
Download App
Is the app available for both Android and iOS? Clarify device compatibility to avoid confusion.
How do I download the app on my phone? Guide users to the app download process for Android/iOS.
How do I download the app safely? Visit the official site, scan the QR code, or download from site Download Area, Ensure antivirus is on—100% secure!
What if the app download link is broken? Refresh the page or use VPN. or contact online service for a direct link—fixed in minutes.
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
What happens if I don’t meet the bonus wagering requirements? Clarify consequences to manage expectations.
Each Bonus
What is the first deposit bonus? Get 37% extra up to ₹5,777 on your first deposit. Activate in "Bonuses" section.
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"—softens any setbacks.
Can I combine multiple bonuses? No, one active bonus at a time. Choose wisely—check "Bonuses" for options.
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
How do I claim the welcome bonus? Register after download, deposit ₹500+, and bonus credits automatically. Wagering applies.
Games
What is a payline in Slots? Winning lines across reels—more paylines mean more chances to win big!
Login & Register
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Why is email mandatory for registration? For bonus alerts and recovery. Use a valid one—verification takes 1 minute.
How do I get help during registration? Click "Live Chat" icon—available 24/7. Agents guide you step-by-step.
Service & More
What are the operating hours for customer support? Customer support is available 24/7, including holidays, to assist with account, payment, or betting queries.
How can I escalate a complaint if not resolved by support? Request escalation via email or live chat. A senior agent will review and respond within 48 hours.
Can I get assistance with setting betting limits? Support can guide you to set daily/weekly deposit or betting limits in the account settings for responsible gaming.
How do I check the status of my support ticket? Use the ticket ID provided in the confirmation email to track updates via live chat or account dashboard.
Can support help with understanding odds formats? Yes, agents explain decimal, fractional, or American odds and assist in changing formats in settings.
Can customer support assist with payment issues? Yes, they troubleshoot failed deposits or withdrawals. Provide transaction ID and bank/UPI details for quick fixes.
Can support assist with self-exclusion for responsible gaming? Yes, they help set self-exclusion periods (1-6 months) and provide resources for gambling support.
Withdraw
What documents are needed for withdrawal verification? Aadhaar/PAN and bank statement. Upload in "KYC"—approval in 1-24 hours for secure payouts.
How long does it take to withdraw my winnings? Withdrawals are instant to 24 hours after KYC verification, depending on the method.
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